Human Resources Pages

Con­sider this: A cus­tomer ser­vice rep­re­sen­ta­tive says the right things and trans­acts the busi­ness with effi­ciency but also with an air of indif­fer­ence (or worse). Are you sat­is­fied? No! Like every­one else, you expect to be...

Work can be a stressful place, wherever you earn your living, whether in an office, a factory, or a school. Some stress is good. It motivates us and makes us stronger. Too much stress is bad. It makes us irrational and it can, quite literally, kill us....

How to get a promotion at work? Most people who get promoted are those who know how to be positive, some people may be good at what they do, but most of the time this is not enough. If you want something real bad, you have to perceive it happening....

Do you get a pleasant satisfied feeling after a hard day at work If some job satisfaction surveys are to be believed then as many as a third of us are considering a change of job. Clearly many are finding it hard to get that feeling of satisfaction...

The term “team” is often used to refer to groups that meet over time to complete a project and then wind down (e.g., cross-functional teams) or is used to describe a group that operates solely as a team, with the role of leader alternating...

A new study by the Serco Institute suggests that competition and contestability can play a major part in creating powerful incentives to innovate and implement reform The American political economist, Aaron Wildavsky once wrote: "No genius is required...